To allow our patients to access care in the safest manner possible, in light of the COVID-19 pandemic we are now offering live online consultation services (also known as telemedicine). This service is to be used for urgent eye care matters only. You may access this service if you are experiencing any of the following symptoms:
The cost to access this service is $46.00 per consultation. There is currently no Alberta Health coverage for telemedical optometry services. Not all urgent eye care matters can be managed via telemedicine, and following your consult you may be asked to book an in-person appointment to be evaluated more thoroughly. In-person office consultations are covered by Alberta Health in most cases.
Your online consultation is safe, and protects your privacy using encryption technology for any personal information or images that may be shared between you and the doctor on the platform. Your online consultation may involve video chat, direct messaging, or photo uploads. You will be asked questions about the nature of your symptoms as well as your health history if relevant, including any medications you are taking so please have this information handy before you initiate the consultation. Following your online consult you will be given specific instructions to treat or manage your condition or an in-person visit will be arranged should this be deemed to be necessary.
CLICK HERE to initiate a live online consult for your urgent eye care matter. Please be prepared to wait a few minutes in case our on-call optometrist is not immediately available.
Tele-Optometry services are available with MVO optometrists between the hours of 9:00am and 9:00pm, seven days a week.