Privacy of our patient’s personal information is very important principle to us. We are committed to collecting, using, and disclosing your personal information
Personal information is information about an individual. It includes information that relates to your personal characteristics (e.g. gender, age, income, home address,
phone number, ethnic background, religion, family status) as well as medical information (specifics pertaining to your medical assessment, diagnoses and treatment).
Your business information, when used for business contact purposes (e.g. address, phone number, etc.), is not considered personal information and therefore is not
affected by privacy legislation.
Personal information collected from patients of this practice shall be limited to that required to:
evaluate your eye health and vision status
determine and recommend appropriate treatment or referral
communicate with you about the services we provide
to advise you about your vision care needs
provide you with the best eye-care, health or other product or treatment information
process payment and pursue collection of accounts receivable for services and products received from our office
communicate with others (e.g. other health care providers, lawyers, third party insurers, etc.) about your eye health and vision status
advise you to make a routine appointment, or remind you of a scheduled appointment. Unless you tell us otherwise, we will mail you an appointment
reminder on a post card, email you a reminder message, and/or leave a message on your home answering machine or with someone who answers your
phone if you are not home
In the course of providing services to you, your personal information may be disclosed where required or allowed by law and may also be disclosed to:
other health care providers
insurers or other third party payers you have identified
regulatory authorities, where such information may assist in the investigation of a complaint or a review of standards of care
governmental authorities (e.g. CCRA, Privacy Commissioner, Human Rights Commission, etc.) who have it in their mandate to access your file
our practice’s lawyers, accountants, information managers or other consultants contracted to provide advice or counsel regarding the administration
of management of the practice
on termination of sale of the practice to a purchasing optometrist or file storage facility that agrees to serve as trustee of your personal information and
to only access this information for the purpose of confirming their custody of your file, unless you initiate contact as a patient
The disclosure of personal information shall be limited to that which is necessary for the purpose for which it is disclosed. All the above noted external parties
have the same legal responsibility as this practice to protect all personal information collected in the course of their activities.
You have the right to access your personal information at any reasonable time (e.g. during regular office hours) and have the right to request corrections to your personal information. This applies to factual information and not professional opinions we may have recorded. Corrections are recorded on your patient file. If our office does not agree with the correction, we will include a brief statement on your file recording both opinions.
Reasonable safeguards will be taken whenever paper and electronic records are destroyed or deleted. Every reasonable effort will be made to ensure that no record remains after destruction.
Our Privacy Officer is Dr. Thomas Wilk
Phone: (403) 851-2020
Fax: (403) 932-9976
E-Mail: [email protected]
More general inquiries should be directed to:
The Alberta Government Privacy Help Desk- [email protected]